1. About these terms
These terms form a binding agreement between Ilmove Ltd ("we", "us", "Ilmove") and the organisation that has signed up for any Ilmove product or service ("you", "Customer"). By using our services you agree to these terms. If you do not agree, do not use our services.
2. The services
Ilmove provides:
- Ilmove HR — a multi-tenant HR and UKVI compliance platform delivered as software-as-a-service.
- Ilmove Accountancy — a managed bookkeeping, payroll, VAT and year-end service delivered by qualified personnel using our software.
- ilmove.com — this marketing website.
3. Your account and your responsibilities
- You must provide accurate registration information and keep it up to date.
- You are responsible for all activity that occurs under your account, including users you invite.
- You agree to use the services only for lawful purposes and in accordance with these terms.
- You will not attempt to interfere with, reverse engineer, or extract source code from the platform.
- You will not use the services to store or process data you are not legally permitted to handle.
4. Fees and payment
Fees are as published at ilmove.com/pricing at the time of your subscription, or as set out in a written order form. Fees are billed in advance, monthly or annually depending on the plan you select. All fees are exclusive of VAT, which will be added where applicable.
Late payment may result in suspension of access after written notice. Persistent non-payment is a material breach and grounds for termination.
5. Term and termination
Ilmove HR: monthly rolling on Starter and Professional plans, with cancellation effective at the end of the current billing cycle. Enterprise plans run for an initial 12-month term and continue on annual renewal unless terminated with 60 days' notice.
Ilmove Accountancy: 30 days' written notice on Starter and Professional, 90 days on Enterprise once a year-end is in flight.
Either party may terminate immediately for material breach that is not remedied within 14 days of written notice.
6. Data ownership and protection
You own your data. We process it as your data processor under the terms of our Data Processing Agreement and our Privacy Policy. You may export your data at any time through the platform.
On termination we will retain data for a 30-day grace period during which you can export it, then delete it from production systems within 90 days subject to backup retention cycles. Data required to be retained for legal compliance (e.g. HMRC, UKVI) will be retained for the statutory period.
7. Service availability
We target 99.5% monthly uptime for Ilmove HR. We use scheduled maintenance windows where possible. Service credits for Enterprise customers are detailed in your order form.
8. Intellectual property
Ilmove and its licensors retain all rights, title and interest in the platform, its source code, design, and brand. You receive a limited, non-exclusive, non-transferable licence to use the services for the duration of your subscription.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental or consequential losses, loss of profits, or loss of business opportunity. Our aggregate liability in any 12-month period is limited to the fees you have paid in that period. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under English law.
10. Confidentiality
Each party will treat the other's confidential information with the same care it uses for its own confidential information, and at minimum with reasonable care.
11. Governing law
These terms are governed by the laws of England and Wales. Disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
12. Changes to these terms
We will give 30 days' written notice of material changes. Continued use of the services after the effective date constitutes acceptance.
13. Contact
For questions about these terms: hello@ilmoveai.com